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Frequently Asked Outdoor Awning, Canopies, and ShadeTree Questions and Answers

Q: Is the ShadeTree® system available in different widths?
Q: How long can the canopies span (project)?
Q: Will the system ever rust or discolor?
Q: Do the canopies collect rainwater when they are in the extended position?
Q: What keeps the canopies from being damaged in gusting winds?
Q: Will the fabrics fade?
Q: Will the system also help in cooling our house?
Q: Will the canopy keep the rain off of our patio?
Q: Can the canopies be removed for winter storage or for cleaning?
Q: How quickly can I have a ShadeTree® Canopy system installed?
Q: What is the length or drop of the canopy handle??
Q: What if the retracted canopies hang down in front of a door, casement window, etc.?
Q: Is there a warranty on ShadeTree® Canopies?
Q: Can the canopies be installed vertically to provide protection against the afternoon sun?
Q: Can I paint the overhead tracks to match the color of my house?
Q: Are the tracks available in colors other than white?
Q: Can I mount the brackets that hold the track right to the wood siding on my house, or do I need to mount them to studs in the walls?
Q: If we change the color of our house in the future, can I order replacement fabric without buying a whole new system?
Q: How do I get my builder to incorporate your ShadeTree® canopies into my new house deck?
Q: If I make a small mistake in measuring the length of the tracks, how do we fix it?
Q: Do I need an electrician to install the "Mood Lighting" in the tracks?
Q: Do you ship to Canada?

Answers

Q: Is the ShadeTree® system available in different widths?
A: Yes. The ShadeTree® system can be made to cover an area the width needed by simply adding additional canopy sections. A 46" width is also available in most colors and fabric. Special custom widths can be made for an additional cost.

Q: How long can the canopies span (project)?
A: Twenty-one feet is the maximum recommended projection. Longer projections can be installed using aluminum track by erecting a support system at the the end of one set of tracks and installing a second set of canopies to extend the span.

Q: Will the system ever rust or discolor?
A: No. The aluminum tracks are made of heavy gauge, extruded aluminum, with a handsome powder-coated finish. The hardware is made of rugged fiberglass-reinforced resin, which has been UV stabilized to prevent yellowing or breakdown. The vinyl system is UV-treated to maintain true color indefinitely and is virtually maintenance-free.

Q: Do the canopies collect rainwater when they are in the extended position?
A: Rain easily runs off the sides of the extended canopies. If water collects suddenly in a heavy rain, the weight of the standing water activates a "release mechanism" so the rain can run off the sides to eliminate the water build-up .

Q: What keeps the canopies from being damaged in gusting winds?
A: A special wind release mechanism is used on each section of canopy. If left extended during wind storms, the canopies will release so they can float freely in the tracks to minimize the danger of damage. We do recommend that the canopies be retracted whenever not in use, especially if the owner is absent.

Q: Will the fabrics fade?
A: No. Sunbrella is a well-respected, solution-dyed acrylic outdoor fabric, made by Glen Raven Mills. It is guaranteed for five years against fading, rot, mold or mildew. These are the same fabrics used on boats as well as commercial awnings.

Q: Will the system also help in cooling our house?
A: Sure! Especially where there are windows or glass doors that look out onto the shaded deck or patio. This means the house remains more comfortable and the air conditioner runs less often.

Q: Will the canopy keep the rain off of our patio?
A: No. ShadeTree® canopies are designed for shade. The mesh fabrics, which allow cool breezes to flow through them, also allow water to penetrate. Although the solid fabrics shed water, rain can come through the space between the sections.

Q: Can the canopies be removed for winter storage or for cleaning?
A: Yes, and its incredibly easy. Just loosen the top lock brackets and roller locks, then each canopy can be quickly rolled out of the tracks. The tracks can remain up.

Q: How quickly can I have a ShadeTree® Canopy system installed?
A: Very quickly. Your custom system can usually be shipped from the factory within two weeks from receipt of order. Transit time varies, depending on location. Special orders involving unique widths or fabrics may also take additional time. Installing time for the tracks and canopies runs about two hours for a typical installation. Time required for erecting the wood, vinyl or aluminum support system depends on the complexity of its design.

Q: What is the length or drop of the canopy handle?
A Each canopy has the handle overhang approximately 18" from the tracks. This drop handle is for opening and closing the canopies, but it is also important for catching the wind to cause the wind-release mechanism to activate. Therefore, we encourage you NOT to shorten it. However, if you must have less than an 18" overhang, the handle can easily be shortened.

Q: What if the retracted canopies hang down in front of a door, casement window, etc.?
A: Roller locks are used to fix the last canopy section (next to the house) in a permanently extended position. This keeps the canopy from retracting against the house to allow for clearance of existing obstacles. Additional roller locks should be requested when ordering. A grommet hole will be added to the last panel of the canopy to allow for rain drainage (additional charge of $5 for each canopy with extra roller locks and drainage hole).

Q: Is there a warranty on ShadeTree Canopies?
A: Yes. The system's posts and tracks are warranted for 10 years against breakage following installation. Hardware is also warranted to remain operable for five years following installation. Sunbrella® fabrics have a warranty for five years against fading and mildew. For a complete details, please go to our warranty page.

Q: Can the canopies be installed vertically to provide protection against the afternoon sun?
A: No. The ShadeTree® canopy systems primarily protect from overhead sun, but there is some late-afternoon-sun protection from the fabric that hangs down with the handle for opening and closing the canopy. See our new Backyard Blinds site for vertical shade.

Q: Can I paint the overhead tracks to match the color of my house?
A: Painting the tracks could cause the rollers to jam if excess paint were to get into the tracks. (Painting the tracks will also void your warranty.) We now have our tracks available in an attractive taupe color for the Forester and Capri models.

Q: Are the tracks available in colors other than white?
A: Yes. We now have our tracks available in an attractive taupe color for the Forester and Capri models.

Q: Can I mount the brackets that hold the track right to the wood siding on my house, or do I need to mount them to studs in the walls?
A: You can mount the brackets right to the wood siding. They support very little weight, so only four small screws are used to mount each bracket. Easy-to-follow instructions are included.

Q: If we change the color of our house in the future, can I order replacement fabric without buying a whole new system?
A: Yes, you can change the fabric whenever you wish. There are new and exciting patterns available frequently.

Q: How do I get my builder to incorporate your ShadeTree® canopies into my new house deck
A: Have him contact us! We'll be glad to work with him and can even assist in the design process.

Q: If I make a small mistake in measuring the length of the tracks, how do we fix it?
A: That's an important question. We've designed a special "extender bracket" for each track to accommodate errors up to 1 1/2 inches, plus or minus the correct measurement.

Q: Do I need an electrician to install the "Mood Lighting" in the tracks?
A: It is simple to install. The 24-volt lights connect to a transformer which plugs into a standard 110 volt wall plug. (120 volt rope lighting sold through your local dealer may require an electrician.) Our system is similar to typical low-voltage landscape lights.

Q: Do you ship to Canada?
A: Yes we do, and there are NO additional freight charges for Canadian residents!!! Please pay in US dollars only.

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