This Shipping Policy is for ShadeTree Cool Living and was last updated on 08/01/2023.

1. INCORRECT MEASUREMENTS

If the provided installer, customer, or customers contractor measures incorrectly and the system is produced to that size, that party (customer, contractor, or ShadeTree installer) will need to reorder the system. We can determine whether the products can be modified or replaced. The purchaser will need to pay the shipping and handling as well as a percentage for the materials cost. If the system measurements have been verified and the order error is on ShadeTree’s behalf, we will correct accordingly.

2. SHIPPING AND DELIVERY OPTIONS
Domestic Shipping: Shipping costs vary depending on location and size of the order.

3. PROCESSING TIME
Orders are processed within business day(s) excluding weekends and public holidays. Once the item has been transferred to the delivery carrier, a tracking number will be emailed to the customer.

4. CANCELLATIONS
After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

5. RETURNS
Small part returns will be accepted within 21 day(s) from the original purchase date (shipping not included). Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns.

6. DELAYED ORDERS
In the case of delayed processing, customers will have the option to cancel their small parts order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

7. DAMAGED ORDERS
ShadeTree Cool Living is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. Be sure to inspect you delivery within 5 days. If your product has arrived damaged, reach out to us immediately so that we may assist you in filing a claim with the shipping provider.

       What to do when your freight arrives damaged:

1. Note and report to the driver any damages on your bill of lading when accepting the receipt of your order from the driver. The delivery must be accepted for ShadeTree to determine what was damaged and replace the item quickly, as to not delay your installation.

2. Take photographs of the damaged box/boxes BEFORE OPENING IT.

3. Take photographs of the damage done to the contents of the box.

4. Call ShadeTree Cool Living to report damage (800-894-3801) and email photographs to Samantha@shadetreecanopies.com for further action.

8. SHIPPING RESTRICTIONS
– Orders cannot be shipped to P.O. boxes. The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air
transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

CONTACT
For questions about this shipping policy, contact:
Phone: 800-894-3801
Email: info@shadetreecanopies.com